Customer Care
AT FOSY, we focus on delivering outstanding service to our valued customers. Should you have any inquiries, concerns, or feedback, please do not hesitate to contact our dedicated support team. We are here to assist you and ensure a positive experience with our services.
Privacy & Safety
At FOSY, we prioritise your privacy and safety. We are committed to protecting your personal information and ensuring a secure shopping experience. Our website uses advanced encryption technology to safeguard your data during transactions. We also adhere to strict privacy policies, ensuring that your information is never shared with third parties without your consent.
Shipping and Returns
We currently do not support returns or provide a return address because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.
Quality guarantee
If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and find a solution.
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure your customers are happy with their orders.
If a replacement order is not feasible, or your customers can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments